Shipping policy

Shipping Policy – Althea Pearl

Processing Time
Orders are typically processed within 2–3 business days.

Estimated Delivery Time
Once your order has been processed and shipped, you’ll receive a tracking number via the email provided at checkout.
Estimated delivery times vary and could take between approximately 7–14 business days.

If your order hasn’t arrived within the estimated timeframe, please contact us at info@altheapearl.com for assistance.

If your order has not arrived within 30 days of the original purchase date, you are eligible for a full refund.

Note: This policy does not cover errors caused by incorrect shipping information entered at checkout or missed delivery attempts.

Returns & Refund Guarantee

If you receive an item that is defective or not as described, we will:

  • Cover return shipping costs

  • Replace the item as quickly as possible

All returns must be:

  • Made within 15 days of delivery

  • In original packaging and unused condition

Returns & Exchange Policy

If you wish to return an item that is non-defective and received in perfect condition, the following applies:

  • A 10% restocking fee will be deducted from your refund

  • You must return the item within 30 days of delivery

  • The item must be in its original packaging and unused

Once your return is approved, we’ll send you a return shipping label. Your refund (minus the 30% restocking fee) will be processed after we receive and inspect the returned item.

Note: Althea Pearl reserves the right to deny any return request made after 30 days from the date of delivery.

For any additional support, please email us at:
📧 info@altheapearl.com