Refund policy

Return & Refund Policy – Althea Pearl

At Althea Pearl, your satisfaction is our priority. If you're experiencing issues with your order—whether it's shipping-related or product concerns—we're here to help. Please reach out to us at info@altheapearl.com, and our support team will assist you promptly.

Return & Exchange Policy

Returns or exchanges must be requested within 30 days of delivery. Items must be in new, unused condition with no visible wear or damage.

  • Return shipping costs are the responsibility of the buyer, unless the item is defective or the return is due to our error.

  • Restocking fees may apply and will be deducted from your refund.

  • If you're not satisfied with your purchase for any reason, please contact us at info@altheapearl.com before returning the product.

Damaged or Defective Items

If your item arrived damaged during shipping, please email us at info@altheapearl.com with a clear photo of the damage.
Let us know whether you prefer a refund or a replacement.

Warranty Disclaimer

Our warranty only covers manufacturer defects and does not apply to:

  • Accidental damage

  • Improper care or maintenance

  • Normal wear and tear

  • Fading or material breakdown due to sun exposure

  • Aftermarket modifications

  • Incorrect size selection

  • Products exposed to water

How to Initiate a Return

  1. Email us at info@altheapearl.com using the same email address you used for the order. Include:

    • Your full name

    • Order number

    • Reason for return

    • Clear photos (if applicable)

  2. Once we review your request, we’ll send you a Return Merchandise Authorization (RMA) number and detailed return instructions.

  3. After receiving and inspecting your returned item, we’ll email you to confirm receipt and update you on the status of your refund.

Return Shipping

  • Return shipping is typically paid by the customer.

  • If the return is due to an error on our part, we will cover return shipping costs.

Issues with Product Quality

To resolve any issues quickly, please send a photo showing the quality issue—ideally taken on a flat surface with tags and problem areas clearly visible.

If the item doesn’t meet your expectations, we will do our best to make it right, including issuing a refund or exchange if appropriate.

If you have any questions, don’t hesitate to reach out to us at info@altheapearl.com. Thank you for shopping with Althea Pearl!